Infrastructure and Bureau Services

Infrastructure and Bureau Services

ICT services are mainly concerned with the provisions of a secure and robust infrastructural platform for Local Authorities to deliver their business needs. 

Bureau Services provides a National Shared Service central Data Bureau on behalf of the Local Authority sector for the Household Charge, the Non Principle Private Residence (NPPR) charge and the Protect Our Water charge.

The ICT team works with Local Authorities in the managing and maintaining of the platform for the delivery of electronic delivery of services.

The data bureau provides a full call centre to the public which provides both phone and email advice and assistance as follows:
  •     Liability Queries
  •     Assistance to those paying online.
  •     Support for late payment fees and FAQs.
  •     Email support